Refund Policy

Last Updated: January 15, 2025

At Tower Mobile Home Park & Sales, we stand behind our work and are committed to your satisfaction. This Refund Policy outlines the terms and conditions for refunds on our mobile home repair services.

Refund Eligibility

Refunds may be available in the following situations:

Service Cancellation

• • Before work begins: Full refund of any payments made if you cancel with 24-hour notice
• • After work has started: Refund of the remaining balance after deducting costs for work completed and materials ordered
• • Emergency services: Cancellation terms may vary due to immediate response requirements

Service Quality Issues

• • Work that does not meet industry standards or contract specifications
• • Failure to complete agreed-upon services within the specified timeframe (excluding delays due to weather or circumstances beyond our control)
• • Use of defective materials or incorrect installation methods

Non-Performance

• • Failure to begin work within the agreed timeframe without valid reason
• • Inability to complete contracted services due to our fault
• • Breach of contract terms by Tower Mobile Home Park & Sales

Non-Refundable Items

The following items are generally non-refundable:

Materials and Supplies

• • Custom-ordered materials specific to your project
• • Materials that have been cut, modified, or installed
• • Specialty items ordered specifically for your mobile home
• • Materials damaged by customer or circumstances beyond our control

Completed Work

• • Services that have been completed to satisfaction and contract specifications
• • Diagnostic fees and assessments where findings were provided
• • Emergency service calls where immediate response was provided
• • Work completed more than 30 days prior to refund request

Customer-Caused Issues

• • Damage caused by customer misuse or negligence
• • Issues arising from failure to follow maintenance instructions
• • Problems caused by modifications made by others after our work
• • Normal wear and tear of completed repairs

Refund Process

How to Request a Refund

1. Contact us within 30 days of service completion or payment
2. Provide a written explanation of the issue and reason for refund request
3. Allow us to inspect the work and attempt to resolve the issue
4. Provide relevant documentation (contracts, receipts, photos)

Refund Review Process

1. Initial Review: We will review your refund request within 5 business days
2. Investigation: If needed, we will schedule an inspection of the work performed
3. Resolution Attempt: We will first attempt to remedy any issues through additional work or repairs
4. Decision: If resolution is not possible, we will determine refund eligibility and amount
5. Processing: Approved refunds will be processed within 10-15 business days

Partial Refunds

Partial refunds may be issued in the following circumstances:

• • When work is partially completed and meets some but not all contract specifications
• • For projects where some services were satisfactory and others were not
• • When cancellation occurs after materials have been ordered but before installation
• • For time-sensitive repairs where partial completion provides value

Payment Method and Timeline

Refund Methods

Refunds will be processed using the same payment method as the original transaction:

• • Credit card payments: Refunded to the original card
• • Check payments: Company check issued
• • Cash payments: Cash or company check

Processing Timeline

• • Credit card refunds: 3-5 business days (may take longer depending on your bank)
• • Check refunds: 7-10 business days
• • Cash refunds: Available immediately upon approval

Warranty vs. Refund

Dispute Resolution

If you disagree with our refund decision:

1. Request to speak with a supervisor or manager
2. Provide additional documentation or evidence
3. Consider mediation through a neutral third party
4. Review options available under our Terms of Service

Special Circumstances

Weather-Related Delays

Delays due to severe weather conditions are not grounds for refunds, but we will work with you to reschedule and complete work as soon as conditions permit.

Permit and Code Issues

If work cannot be completed due to permit denials or code compliance issues discovered after work begins, refunds will be considered on a case-by-case basis.

Insurance Claims

For work related to insurance claims, refund terms may be affected by insurance company requirements and payment schedules.

Contact Us for Refund Requests

To request a refund or discuss any concerns about our services, please contact us:

Policy Updates

This Refund Policy may be updated from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.